Effective Date: 12 April 2025

NhakaBox ("we," "us," or "our") is committed to protecting the privacy of our website visitors and customers and the users of our mobile applications. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

Information we collect

We collect the following personal data from our website visitors who make a purchase or complete our contact form: name; email address; shipping address; mobile/phone number; and credit card information (processed via Stripe).

We also collect information about our website visitors. This may include your browser type, operating system, IP address, and browsing activity on our website.

We do not collect any information from our mobile application users. However, in-app purchases made through the app may be processed by third-party platforms such as Google Play or the Apple App Store. We do not have access to any payment information or personal data provided during the in-app purchase process.

How We Use Your Information

We use your information for the following purposes:

• To process your order and provide customer service.
• To send you marketing and promotional materials (with your consent).
• To improve our website, products, and mobile applications.
• To comply with legal and regulatory requirements.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Data Sharing and Transfer

We share data with third parties, specifically Google Analytics and Shopify for advertising and website analytics, and Stripe for payment processing.

In connection with in-app purchases, our app, Tsumo by NhakaBox, may rely on services provided by third-party platforms (Google Play and Apple App Store). These platforms may collect and process information according to their own privacy policies. We encourage you to review their privacy policies:

Google Play Privacy Policy: https://policies.google.com/privacy 

Apple Privacy Policy: https://www.apple.com/legal/privacy/ 

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Children's Privacy

Our website is not directed towards children under 13. We do not knowingly collect personal information from children under 18. Our products are intended for purchase by adults 18 and over. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

Consent

By using our website, making a purchase, or downloading our mobile applications, users agree to the collection and use of information in accordance with this policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify users of any changes by posting the new Privacy Policy on this page and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@nhakabox.com.